How Undercover Recording Uncovered a £28m Timeshare Scheme

Authorities have called it as among the biggest deceptions of its kind in the United Kingdom.

Altogether 14 defendants have been sentenced for their part in a multi-million pound scheme to swindle in excess of 3,500 vacation property owners.

The targets were keen to get out of decades-old timeshare contracts and sought out help.

Most were aged between 60 and 80. In excess of 500 of them lost more than £10,000, and one individual paid over £80,000.

Those targeted were subjected to intense consultations continuing for six hours. They were out of money, possessing worthless fake "credits" and remained bound by expensive holiday ownership agreements they frequently were unable to use.

The Company Behind the Deception

The business at the centre of the scam was the timeshare resale company. They took customers' funds to fund the directors' opulent lifestyle of exclusive education, luxury homes and personal aircraft.

The leader at the helm of the firm, the main defendant, was given a 90-month sentence in January for conspiracy to defraud.

In the latest development, his partner Nicola was part of the concluding cases to hear their sentences.

She was given a 24-month deferred imprisonment at the judicial venue after confessing to illegal fund handling.

The outcome represents a extended wait and signifies a huge win for the individuals who testified, the law enforcement and prosecutors.

How the Investigation Began

The first knowledge of the firm was in the summer of 2016. I was working in the investigations unit of a media outlet, producing current affairs programmes.

A friend pointed out that his mum had taken over the ownership of a timeshare apartment in the Spanish coast and, after years of holidays, had commenced searching to terminate the contract.

It's worth mentioning how widespread holiday ownership had evolved with British holidaymakers in the last decades of the 20th century.

Holiday ownership permitted families to use the identical property each season, or swap their time slots with other owners who had units in alternative destinations. Roughly 600,000 sun-lovers seized that option.

The first timeshare rush was paired with a numerous stories about dishonest operators mis-selling units. They were regularly featured on investigative shows.

The standard timeshare contract locked buyers for long periods.

At that time, those holders who had used their guaranteed place in the sunshine for decades were getting older, and many were hoping to end their association to their holiday properties.

Some had reduced ability to travel and couldn't get to their properties. Some just thought they'd got all they wanted from them. And some had passed away, in numerous instances leaving their loved ones to assume the deals - including their annual payments and maintenance fees.

The Covert Probe Progresses

And that's where the relative had been placed. She searched the web for solutions and came across the organization, a business whose website assured to terminate her deal.

But, having made a payment and booked a meeting with them, her loved ones had doubts.

Additional investigation showed hundreds of people reporting they had submitted funds and received no benefit out of it. In fact, they had been left out of pocket. Significant sums.

The investigative unit began investigating what was going on. It soon emerged that there were some shady characters active in the vacation property industry.

One lawyer had hundreds of individual complaints preparing to take action against the organization.

The team interviewed clients who had engaged the company and they all told the same story. They thought the firm would acquire their investment away from them but when they attended a meeting (for which they made an advance payment) they were advised there was no potential buyers.

Rather, they were persuaded - actually coerced - to invest additional funds purchasing "the company's points system", associated with the organization's holding firm, the overarching entity.

The nature of these rewards was not exactly clear. They appeared to be a type of exchange medium, giving access to reduced-price holidays and services and retail offers.

And they were reportedly "tradable" with additional holders, at a future date.

Paying cash at the time would lead to an eventual payoff that would pay for the company's charges and allow the timeshare holder in profit, freed at last from their troublesome agreement.

Too good to be true? Certainly, that proved correct.

A 'Misleading Scheme'

Assuming these reports were accurate, this was a large-scale fraud.

This is known as a "misleading sales."

A business - in this case SMT - "attracts the consumer by advertising a defined offering but then to state it cannot be provided, directing the individual to a different, lower-quality option.

This is against the law. Equipped with all the evidence we had gathered, we argued to covertly record one of the firm's consultations.

The process requires commitment, energy, and compelling reasons for why this is the only way to obtain the data required to confirm deceptive practices.

With approval secured, our small team set up a consultation with one of the firm's agents in the English town.

Acting as a member of the public wanting to get his mum released from her timeshare contract|holiday ownership agreement

Deborah Miller
Deborah Miller

Maya is a tech journalist with over a decade of experience covering digital trends and innovations.